It sounds like the lady in waiting maybe due to her age was a little confused by ever changing language around heritage/colour. Only in the last few months has it gone from bame to? Can't remember what the current word is.
Personally if feel bad if I had been the cause of making someone unemployed after such a long career with instant dismissal.
I'm white but don't always look it with a deep tan in the summer and have been asked more than once by white people where I'm from!
Instant cancel culture now instead of examining the cause of situations