Bloody 02!
I recently realised they’ve been charging me for an account closed 3+ years ago ( I am bad at checking bank statements, it’s laziness I’m definitely not loaded). So I cancelled the direct debit and went to the 02 shop to explain why. They said the account is closed so they couldn’t help and I should phone 02 to discuss . Tried three or four times, got passed around, cut off, all the usual crap.
Decided to write to the complaint resolution dept instead. Have done it four times now, all I get is an automated response.
Then they said they were sending in debt collectors so I phoned again and this time I got a guy who couldn’t help because I can’t pass the security questions (no, I can’t remember the model of a phone I haven’t had for over 3 years, go figure). Said I’d need to go to the 02 shop. I’m not going to.
Debt collectors emailed, I’ve told them why I don’t owe the money and I copied in the complaint line again. This time I got a response from an actual person (no name though), but they couldn’t locate my original complaint. I have forwarded all 4 of them again as requested, another automated response and then nowt.
Had another bill and demand for payment today. This time for my ‘disconnection request’.
Sorry it’s long but I am raging
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Move vets! I definitely would.
That’s insane! Apart from the shambles itself , £250 for an emergency appointment!
. I had one last week (Midlands-based vet) and it was £90, which I thought was steep enough. Move vet!