These are two different things.
SH was rude (potentially racist) and there were consequences.
NF went public and talked about her experience of racism at BP on TV and social media.
There is something about how and when this incident was made public that doesn't sit right with me.
NF said the BRF did not reach to her. Why did she not reach out to them to address the issue, instead of tweeting it?
This is what I would have done. If someone / an employee or a representative of an organisation is mistreating me, I raise it with the organisation first.
She's in her element doing the media rounds...despite being traumatised and a shy and retiring innocent victim who was helpless and just had to stand there and keep silent.