I’m another one who doesn’t want to support Ticketmaster and their dynamic pricing bs, but even if I wanted to, I can’t use them!
I have a standard UK mobile number and TM claim it‘s ‘not real’, so I can’t pass the phone verification step. Had a fiasco trying to get their customer services to look at it, got my mobile network involved and they didn’t know what the issue was. In the end TM just said there was nothing they can do and that was that.
The CS were obviously working from a script and didn’t know how to respond to the issue, so they were absolutely no help. At one point they suggested resetting my password. Needless to say, that did not work.
But it gets worse.
I ended up saying that if they don’t want to help me as a customer can they please delete the account I’ve created but can’t log into due to above issue.
They directed me to one of their sub-brand sites in the US, which had an account deletion form based on American zip, state, etc as mandatory fields. No mention of the Ticketmaster brand and was all quite strange. Naturally it wouldn’t accept my UK address.
I pointed this out to the CS rep, who said ‘I am only getting the information based on the website. I'm sorry that we can't help you further with this, but if you have any other questions please don't hesitate to get in touch.’
No further responses - they essentially refused to remove my data or offer any kind of solution. I later found the Ticketmaster privacy email address and tried that, but they didn’t bother responding.
I contacted the ICO who I agreed I have a basis for a complaint, so that’s my next step.
Understandably, I dislike the company even more and the possibility they might be the only way to buy tickets would make me question whether I actually want to. My husband has offered to create an account with his phone number - but that’s not the point! I don’t want to give them money.
Whole thing was chaos.