Hey guys, new poster here looking for any advice if possible lol. FTB with no chain, buying a leasehold flat. Currently 3 months in next week with no sign of completion. We have been a bit neglected IMO, we were told the management pack was ordered at the end of October to then be called on the 28th Nov saying it’s been ordered and paid for now - which then takes 1-2 weeks to arrive and then queries etc. meaning no chance before Christmas. I queried this to be met with “it could’ve been ordered before then we just found out now” BS.
Our solicitor barely replies to us and only works a couple of hours a day and is now on PTO as well as another colleague I emailed today who is also on PTO. It is just a bit frustrating as they preach how they want it to be smooth, exciting process but the main phone line puts you on hold for endless minutes to be put through to someone who can’t even help.
Wondering if anyone has been in this situation before, I don’t want to keep chasing and tbf we haven’t really but we feel really in the dark and so did many others now reading their reviews.
Is there any steps we can take or do we just wait it out?