Selling on Depop and Vinted #16

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letthemeatcakeshesaid said:
It’s not necessarily about giving them the satisfaction it’s about getting the money for an item I sent nearly 2 weeks ago!! Some people rely on Vinted as a bit of extra cash.
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If they have already ignored one message they are highly unlikely going to respond to another. I understand people need the money but when you sell on vinted those are the terms, and you need to be prepared to wait that long. I really would love to know why they do it though, because they will get prompted to mark it as ok by Vinted..which makes me think they just do it for the sake of it, which is why I would never ask them to do it.
 
Had my first parcel, as a seller, go missing! Both the buyer and I had a message to say the parcel had been delivered but the buyer says she has not received it and she has notified Vinted of this. Now Vinted have suspended the transaction, (it was a Vinted generated label), saying they are looking into it and I would hear more within 2 days. That was 4 days ago. Could anyone tell me what usually happens in cases like this please? It was a fairly high priced item so I am rather concerned!!!
 
Allexie01 said:
Had my first parcel, as a seller, go missing! Both the buyer and I had a message to say the parcel had been delivered but the buyer says she has not received it and she has notified Vinted of this. Now Vinted have suspended the transaction, (it was a Vinted generated label), saying they are looking into it and I would hear more within 2 days. That was 4 days ago. Could anyone tell me what usually happens in cases like this please? It was a fairly high priced item so I am rather concerned!!!
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This happened to me I contacted the courier and asked for photos of the delivery and when I received them it was the residents house! I sent them to Vinted and they released it. Try and look into it if you can as I do think people try it on more when it’s a pricey item.
If I’m selling something really pricey I state how it’s to be posted now, so I can track it clearly.
 
Allexie01 said:
Had my first parcel, as a seller, go missing! Both the buyer and I had a message to say the parcel had been delivered but the buyer says she has not received it and she has notified Vinted of this. Now Vinted have suspended the transaction, (it was a Vinted generated label), saying they are looking into it and I would hear more within 2 days. That was 4 days ago. Could anyone tell me what usually happens in cases like this please? It was a fairly high priced item so I am rather concerned!!!
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I’ve had parcels go missing as a buyer and seller. What does the tracking say on the courier’s website? Sometimes Vinted’s tracking goes wonky and will automatically say it’s been delivered after a while.

One time I had an item ‘delivered’ the day after the seller posted it, obviously that was impossible so I raised an issue and then it arrived a few days later.

Unfortunately it takes ages for Vinted to investigate lost parcels, at least a month I’ve found 🫠 But the buyer will eventually receive a refund and you will receive compensation for the item, so hopefully it’s nothing to worry about, just annoying that it’s gone missing!
 
Tell me you don‘t have any hangers without telling me you don’t have any hangers.

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I need some advice please! Just realised I’ve sent the wrong item to someone, this item is worth more than the one they purchased (£5 and £3)What would be the best way to go about it where I lose the least money? Just let her keep it and send the other item? The item I sent is only worth £2 more but I think whatever I do I’m gonna be out of pocket 🥲
 
Got SS situation on my hands here, any advice?
Item sold on Vinted, SS says it's coming apart at the seams, is fake etc etc
It's not. It's a bnwt immaculate item.
She's refused to pay to return it and has now sent photos of torn seams.

What's the protocol here?
Thanks lads, any help gratefully received. I'm fumin!
 
Allexie01 said:
Had my first parcel, as a seller, go missing! Both the buyer and I had a message to say the parcel had been delivered but the buyer says she has not received it and she has notified Vinted of this. Now Vinted have suspended the transaction, (it was a Vinted generated label), saying they are looking into it and I would hear more within 2 days. That was 4 days ago. Could anyone tell me what usually happens in cases like this please? It was a fairly high priced item so I am rather concerned!!!
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I’m in the same predicament for the second time in recent weeks. To me if it’s been “delivered” it isn’t the sellers issue! Especially if proof of postage, tracking etc is provided as “evidence”. Why should I “proceed & refund” when ive shipped and it’s been ‘delivered’. Over 48hours now of waiting for their reply. It’s these horrendous delivery companies who will now only get worse over Christmas!
 
PumpkinKing said:
I need some advice please! Just realised I’ve sent the wrong item to someone, this item is worth more than the one they purchased (£5 and £3)What would be the best way to go about it where I lose the least money? Just let her keep it and send the other item? The item I sent is only worth £2 more but I think whatever I do I’m gonna be out of pocket 🥲
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I'd say you could message to explain and ask them not to pick it up from the parcel shop. then it will be returned to you and the transaction will be cancelled and neither of you will be penalised
 
nickgrimshaw said:
I'd say you could message to explain and ask them not to pick it up from the parcel shop. then it will be returned to you and the transaction will be cancelled and neither of you will be penalised
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Thank you, do you know if she would also be refunded for the postage?
 
Curly Top said:
If they buy your items and you get the money I don't mind if they don't leave feedback or communicate in any way.
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It doesn’t bother me either, but it’s not what I expect. I’m pleasantly surprised when people tick ok and release the money early and leave feedback. But that’s not the norm these days. So think that’s why it doesn’t bother me, because I know most people won’t anyway.
 
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