Did she say she didn’t complain while she/they were there?
Last summer I had a bad meal out, I told them at the time the service, wait time etc had been poor. They agreed it had but only offered a basic apology and we wrote a bad review. Yes it probably didn’t have as big a reach, it might have been an off night but it was still a bad experience.
No, she didn’t specify that! But from her wording it’s clear that they were annoyed at the wait time and left.
They could have asked how much longer the wait was, they could have explained that they had other places to go and were irritated at being held up, but from what SHE has provided, they didn’t express any of this.
If she wants to be a serious ‘date night’ influencer then that is not good enough.
Look I’ve left bad reviews before, I’ve experienced some
crappy people in customer service, but she never gave an explanation.
I don’t think it’s fair to say someone is bad at their job because of one human mistake (which is all it takes for someone to have a bad dining experience).
It’s human error at the end of the day, which is unavoidable, and during a very turbulent time.
The hospitality industry has taken such a massive blow, and at the end of the day if staff have to self isolate or are ill with covid then that gives very little wriggle room for their colleges and ultimately means that the other staff are stretched and can’t do their jobs as well as they would like!
I’m not saying that consumers aren’t entitled to their opinions about how good the service was, of course they are!
I just felt that she was extremely vague and left negative feedback without giving the staff the chance to apologise or put their experience right. Which is not okay.
She should have more compassion, if she’s written a review that stated ‘the staff were overstretched but also plainly didn’t care and told us to just leave’ then I would respect her for it!
But she just said that they waited longer than they’d want to so they left and she wouldn’t recommend it (despite the food being delicious and the service being good).
Naaaaah