Still grunking...it's a long night here ...
Around twenty years ago Toni and guy was an aspirational salon in my town.
I treated myself to a cut and colour there. Everything about the appointment was dreadful, the reception, the mishandled booking, the waiting, the complete lack of knowledge or experience of my hair type resulting in a haircut most horrid.
Not dissimilar to jack's new do.
It wasn't until afterwards I discovered that the workers (I would not grace them with the title hairdresser or stylist) were taught approx one new haircut per season and no matter what your needs or request or hair type were , you were having that cut regardless.
I don't know if this was just our salon but judging by what people say here about the Southend branch ig pics sounds as if they are still doing the same