Bumped into a girl I went to school with when out for dinner earlier. Didn’t know she was here too, haven’t seen her for years (seems to be a popular week here!) she had a few messages from friends saying “did you see who else is there this week, bet she got it for nothing and you there paying a fortune” etc etc so she emailed guest services here to ask if they were working with anyone this week, got a call this morning from one of their representatives to say that they couldn’t discuss other guests payment details blah blah blah but that they were unaware of any “influencers” on site, that they had to hashtag “gift” on any posts or stories and that they were not working with anyone. She was fine with that, got her answer, but unfortunately the customer service rep never hung up the phone and said “read between the lines love” and something about the “snotty email” she had sent plus a few other things. She was really annoyed to be spoken about like that for merely asking a question about their business and went straight there to confront the woman. She didn’t really go into what was discussed there but met with the manager of the village who said she was very sorry that it happened and they were adamant that they don’t work with influencers and haven’t done since they opened and that anyone here this week has paid for their trip themselves. It was the “read between the lines love” that really confused her but she said even though she mentioned it again nothing was clarified about why that was said.
The whole episode has soured her view of the place anyway, if that’s how they speak about their paying guests when they think they can’t hear them then she’s not bothered about coming back. In fact she said her husband insisted they leave immediately but CP already have their money so she said she didn’t want it going to waste. As she said to me “I’d rather go somewhere I’m celebrated not tolerated” so I doubt she’ll be back again.
Anyway, that’s what she heard from the horses mouth so to speak so thought I would pass it on….