Why did she seem surprised the paint looked different in a different room? I’m pretty sure her 1 weekend course would have covered the difference lighting and position can make to the colour choice of a room. Who doesn’t search it onto a4 paper and have them on each different wall to see what it’s like in different lights, times etc.
Her comments about budgets are so contradictory and I expect she’s isolated herself from a number of big, decent accounts who have saved and are doing their renovations correctly. They will have also planned these for months if not years, will have got all the trades booked (it shouldn’t be a shock at any point that you have to sometimes wait months for decent workers to have availability) so can actually treat it like a project and get it done in a certain amount of time.
Glad to hear she won’t be getting more free flooring. I know a friend who did message them at the time to say she was disappointed they were giving freebies to an Insta account instead of helping out someone else more in need. Sounds like maybe getting this kind of feedback (and seeing the poor quality advertisement that was their ‘reward’) actually made them realise not all publicity is good publicity