It is disappointing because you wait for the appointment and you've paid a lot of money, for him to cancel last minute or soemthing happen and it doesn't go ahead. In regards to the Zoom- he sends a link to you, you click on it ,and put in the password he gives you to join the meeting. But for both me and my friend, the password didn't work. I tried a few times, and was messaging him with screen shots. All he could say was I don't understand it, it should work. Both occasions there was no alternative offered- ie, phone call, video call, WhatsApp call/video another way, maybe re adjusting for the next day or rearranging things for later that day.
When it happened to my friend, screen shots were sent but he just said he had waited 5 mins and she hadn't turned up and so missed the appointment. He never offered an alternative or a refund.
Just seemed very suspicious that it happened to both me and her, yet he couldn't understand it each time and it never happened before.
As I said, if he was just honest and said he didn't want to do it for whatever reason then it would have been easier to accept, and I'd have understood more. But I feel he just wastes time and makes out there's a problem or an illness or emergency. He seems like a really nice guy and so there's no need for him to be like that, as I genuinely wish him well because he gave me a lot of comfort from my first reading and I can see the comfort he brings to others. But at the end of the day we are still paying him £50 for a service and its unprofessional.
Such a shame because he really is so gifted!