Just watched a bit of the video with the sound off. If I was being generous I’d say she hates talking to camera (although I’m not sure she’s that stiff and guarded when talking to camera on her own?) but if that isn’t the case then she needs to go to charm school. The awful body language! The stony face! The peculiar nod she kept doing - chin up, rather than chin down. She could not have looked frostier if she’d tried.
It was equally awkward when she did that video with Michael from Aveda, who is delightful and used to cut my hair 9-10 years ago, in the olden days when I had free time and disposable income (never have kids).