Yes, exactly. She needs to put some work in and get in touch with everyone who has ever subscribed and is owed something.
For this "making amends" to be worth anything at all she needed to:
1. Apologize with no stupid excuses. Just say sorry.
2. Offer all subscribers (current and past) the option of either a refund or all the rewards they are owed. (Who the duck wants 100 crappy postcards all at once!)
3. Pause the Patreon and take no more money until 2 is complete.
Her current effort is a just pathetic half-arsed attempt at damage control.