It depends how they’ve booked it. If it’s non refundable then they won’t get anything back until the company or companies they have booked with cancel it.
I have a trip for California in October and I’m leaving it until last minute to cancel. Technically mine is refundable for £70, but I’d rather just wait and see what happens.
Brogan is lucky enough she’s been a few times, if she moans about it I’ll be so annoyed, yeah it’s disappointing, but she has been before, not like it was a first trip. This would have been my first trip to California and I’m really disappointed because I know it probably won’t happen!