She wouldn’t dare react this way if it was face to face she doesn’t have the guts. Remember they drove down to curry’s and it was Scott who did all the talking and she sat there posting silly pictures on IG. Yet in her messages to them she was all ‘Karen’ about it.
It’s a chip on a foot stall. There are more pressing things happening in the world. She’s so entitled and thinks she is always in the right. My husband works in a customer service call centre and I showed him the messages and he said if someone spoke to him like that he would escalate it to verbal abuse on staff , get the item refunded and then bar them from shopping with them again.