Seriously Rayna?! She really does have a bad attitude. She complains about being reprimanded and complains when she gets praise.
Ooof that guest was having NONE of it at dinner. Am I the only one that isnt fussed if the kitchen gets my order wrong? They will just make it again, what is the big deal? But to sit there and refuse all food because you are that mad? You are on a mega yacht, they will make you anything you like and kiss your arse, no need to sweat it.
ETA: I do think Heather was wrong to tell her what her preferences were, just apologise and rectify it, dont argue about it. It doesnt matter what her preference sheet said. Heather comes across as so slimy, there is something so off about her.