I’m giving up dealing with the holiday lets very soon and an incident today has reminded me why. Guest arrives yesterday. Today, I get a call saying the guest is angry because they can’t work out how to use the cooker and there are no instructions anywhere in the house. They’ve looked everywhere and their children are crying and hungry. Why have I not left instructions?
Try looking in the guest guide which I left out for you, and which contains all the instructions for the appliances.
At least this one, unlike a previous guest, didn’t contact me to complain that there was no food in her self catering house.
---
Actually, thinking about the above, it’s the belligerent tone of it which has annoyed me. Why can’t people just ask a question any more? Why does it have to be couched in accusatory language with guilt-tripping. It’s perfectly reasonable to contact me and say ‘hey, sorry but I can’t find the instructions for the cooker, can you point me in the right direction?’ instead of this implication that I have deliberately left their kids hungry and tearful through my thoughtlessness.
I have two part time jobs, both public facing, and this kind of attitude is more and more common. People‘s initial contact with us is very often confrontational, even when they just have a basic query or issue. I just don’t get it. What do people get out of this aggressive approach? Do they think they’ll get a resolution faster because they absolutely won’t. If people are rude to me, I will do the absolute minimum for them.