The first time I saw him was when he worked for Accenture and was at an event promoting his guru's autobiography (it was a load of word salad from a white man who found Hinduism; not really worth reading). He wasn't very friendly back then. I met them both a few years later - before they moved to New York, became mega famous and rubbed shoulders with celebs. Without giving myself away, they seemed fairly down to earth, very shy/introverted and would only be around each other even though lots of people were fawning over them and wanted to take photos of them, as they were Indians with light-coloured eyes (which makes me laugh as someone of Afghan descent where that sort of thing is normal for us).
Radhi was definitely the more talkative one and at the time I found her to be very warm-hearted, kind, wanting to be friends and a nice lady. Jay was very in his own world and relied on her to organise every single thing etc. He seemed emotionally reliant on her.
After he moved to New York, I noticed a shift from his introversion to absolute arrogance. I was there for a work trip and he was connected to a friend of mine who worked for charity that helped child refugees. He was asked to give an inspiring talk for them, and he refused to do it because there wasn't anything in it for him (it was not a paid or high profile opportunity). I thought it was very strange given how much he talks about charity/giving back/helping others from his time as a monk (although to be honest, I don't think he really was a monk and he just went to India to work with a charity of some sort). Bear in mind at this point, he'd already moved to NYC, was working with Arianna Huffington etc. and was not short of fame or money. In the years since, he's become very inflated with his own ego, has really diluted eastern spirituality for a Western audience and has definitely sold out. It's really disappointing to see - I always remember how humble and warm they were. It's a sharp contrast to how they are today.
I think lots of Indians like him because he's gives them good PR by only spreading the positive, esoteric thought side of Hinduism to the masses - plus I know there is a weird obsession among many Indian communities, where they take delight in not physically looking like an Indian (lighter eyes or hair colour or skin colour). He and Radhi tick all the boxes: Indians who can pass for another ethnicity, proud Hindus, British-born, educated, articulate, affluent and social media savvy